Refund policy

Returns & Refund Policy

El Gatto Goalkeeping
Last updated: 2 November 2026

We want you to feel confident in your gloves, so if something isn’t right, we’ll help you sort it out.

Our 28-day returns window

You can return any item for any reason within 28 days of receiving it, as long as it is unused. There is no restocking fee.

To be eligible for a refund, items must be:

  • Unused and unworn, with no signs of use on the latex palm (including grass, dirt, or marks from testing)
  • In their original condition and packaging, with all tags attached
  • Accompanied by proof of purchase (order number or confirmation email)

Return shipping

For change-of-mind returns, you are responsible for the cost of sending the item back to us. We recommend a tracked service, as we can’t accept responsibility for items lost or damaged in transit. Please keep your proof of postage.

Sizing exchanges

Not sure about the fit? Contact us before returning and we’ll help you find the right size using our size chart. If the item is unused and in its original condition, we can arrange an exchange for a different size, subject to stock. Return postage for the original pair is paid by the customer.

Faulty or incorrect items

If your item arrives damaged, faulty, or isn’t what you ordered, contact us at Elgattokeepers@outlook.com with your order number and clear photos of the issue. We’ll offer a replacement, repair, or full refund, and we’ll cover the cost of return postage.

This doesn’t affect your statutory rights under the Consumer Rights Act 2015. Normal wear and tear from playing, such as gradual palm wear, isn’t classed as a fault.

Grip socks

Grip socks can only be returned if unworn, unopened, and in their original packaging.

Gift vouchers

Gift vouchers are non-refundable and can’t be exchanged for cash, except where required by law.

How to return an item

  1. Email Elgattokeepers@outlook.com with your order number and the reason for your return.
  2. We’ll reply with the returns address and any further instructions.
  3. Pack the item securely and send it back to us.

Refunds

Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued in full to your original payment method within 14 days of us receiving the item. Depending on your bank or payment provider, it may take a few extra days to appear. If a return is rejected, we’ll let you know why.

Because delivery is free on all orders, there are no delivery charges to refund or deduct.

Contact us